"We know things didn't go as planned when traveling," began another. "You matter to us," one began. "We hope this LUV Voucher will allow our paths to cross again soon so we can have a better experience." The customer emails from Southwest Airlines struck an apologetic tone this week. Southwest decides reimbursement for other expenses on a case-by-case basis, said Southwest spokesperson Brandy King.The airline is not disclosing specifics on how it decides the amount per passenger, but travelers so far have seen vouchers from $100 to $250. The vouchers for future travel are in addition to refunds for canceled flights.Southwest has been quietly doling out goodwill vouchers in varying amounts to passengers it stranded last weekend.
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